Merchandising & services

Full customer service, from brief to warehouse.

Market analysis, development, pricing, order follow-up, quality, compliance and shipping under one roof — so nothing falls into the gap between a factory and a buyer, and nobody bills you twice for the same week.

Notes being written at a desk beside a laptop
  • One merchandiser per account
  • 3–7 day sample turnaround
  • 7-person in-house QA team
  • Direct WhatsApp & email access

01

Market analysis

We read demand in your market and develop the product to hit it on a realistic budget.

  • Demand and price-point reading for your market
  • Construction options that protect the budget
  • Capacity and calendar checks before you commit

02

Product development

Yarn and fabric sourcing, lab dips, trims, wash and print development against your tech pack.

  • Yarn, fabric and trim sourcing
  • Lab dips, wash and print development
  • Fit sessions and comments
  • Commercialisation for volume

03

Competitive pricing

Prices from specialist yarn suppliers and mills we have worked with for over fifteen years.

  • Standing terms with specialist yarn suppliers
  • Cost breakdown visibility
  • The order mapped to the right mill, not the nearest one

04

Order follow-up

Daily floor reports, T&A tracking and early warning on any step that threatens the ship date.

  • Daily output updates
  • T&A calendar tracking
  • Risk flags with options
  • Trim and fabric in-house tracking

05

Quality & inspection

Inline and final AQL 2.5 inspection, measurement checks and third-party lab testing on request.

  • Inline inspections
  • Final AQL 2.5 inspection
  • Measurement checks
  • Third-party lab testing on request

06

Human rights compliance

We monitor and audit the factories we book and follow up corrective action plans to closure.

  • Factory compliance status
  • Social & structural certificates
  • Buyer code-of-conduct alignment
  • Corrective action plans followed to closure

07

Shipping & logistics

Export documentation, carton marking and clearance support, handed to the forwarder you nominate.

  • Booking and ex-factory dates
  • Export documentation support
  • Shipping mark and carton control
  • Clearance support and post-shipment follow-up

08

Risk & sustainability

Environmental, social and governance performance managed across the mills in our network.

  • ESG performance tracked across the network
  • Effluent, chemical and RSL controls verified
  • No unapproved subcontracting

Full customer service — quick development support, market analysis, competitive pricing, superior quality assurance, on-time delivery, risk minimisation, human rights compliance and shipping & logistics — all run by one merchandiser accountable for your file.

Ready to see it running on your programme?

Send a tech pack and your merchandiser is assigned the same day.